Please read these terms carefully before booking a Brand Voice Strategy Session, as they outline how I supply services to you, the stipulations of our agreement, and other important information.

The terms “we”, “us”, “our” and “Janine Duff” refers to Janine Duff. The term the “Site” refers to and all sites connected with The term “client”, “user,” “you” and “your” refers to site visitors, customers and any other users of the site. “Services” refers to the Brand Voice Strategy Session you’re booking. Collectively, we are “the parties”.

This agreement will be entered into as soon as your invoice is sent and we receive your payment for the Services in full.


The Client hereby engages the Company, and the Company hereby accepts the engagement to provide copywriting services and/or consulting services including:

  • 60-minute Brand Voice Strategy Session

  • Brand Voice Guide

The Brand Voice Guide will be delivered within 7 days of the Brand Voice Strategy Session unless otherwise discussed.

This is a consulting service, so done-for-you copywriting isn't included. The copy audit will give you helpful copy tweaks you can make to your current web copy, but this is purely feedback and recommendations, not copy editing or rewriting. The point of the Brand Voice Guide is to give you the clarity and foundations you need to act as a starting point when writing your own copy. If you're interested in me writing your copy for you, check out 1:1 services.

Brand Voice Guides are considered final deliverables, so revisions are not included. But you will receive an editable Google Doc version of your Brand Voice Guide, so you're free to make your own tweaks and adjustments if you wish.


2.1 You have the right to change your scheduled appointment if you provide at least 24 hours’ notice using our online scheduler or by directly emailing If you fail to provide 24 hours’ notice of an appointment change or cancellation, the Services fee is nonrefundable.   

2.2 We have the right to reschedule your appointment in the event of an emergency or scheduling conflict. If this happens, we will do our best to give you 24 hours’ notice, and you will always have an opportunity to reschedule using our online scheduler.

2.3 Due to the time the Company invests in creating custom Brand Voice Guides, there are no refunds available after Services are delivered. If you are unhappy with your purchase, please email to discuss.

2.4 After you book your Brand Voice Strategy Session, you will receive confirmation and an invoice for the full amount. If your invoice is not paid within 72 hours of being sent, your scheduled spot will be opened up again for someone else and you will have to rebook using our online scheduler.


3.1 To provide Services to you, the Company may communicate via written communications such as email or by using the postal mailing address you provide, telephone, and video messaging services like Zoom.

3.2 The Client agrees to provide true and accurate information and any other documents required to complete the Services. The Company will not confirm or attempt to confirm information provided by Client and will not be responsible for the accuracy or truthfulness of the information provided by Client.

3.3 The Company fully relies on the information provided by the Client in order to successfully carry out the Services. The Client shall provide all reasonable assistance, direction and cooperation in order to complete the Services timely and efficiently. The Company shall not be responsible for the failure to accurately or successfully provide the Services if such failure is due to the Client’s acts or omissions.

3.4 The Client is wholly responsible for ensuring the Services meet their industry regulations or legal compliance requirements. The Client will indemnify and hold the Company, its affiliates, agents and independent contractors harmless from losses suffered as a result of any errors or omissions.

3.5 The Client agrees to save their own copy of any documents or files associated with the Services within 30 days of final delivery. The Client will indemnify and hold the Company, its affiliates, agents and independent contractors harmless from document losses suffered as a result of not saving and backing up their own copies within 30 days of their project wrap-up.


All Services provided by Company under this Agreement and paid for in full by the Client shall be the property of the Client. However, the Company retains the right to use or display such Services in its portfolio of work, future educational publications, and in the marketing, advertising, or promotion of Company’s services.

5. LIMITATION OF LIABILITY & WARRANTY                                                 

5.1 In no event shall the Company’s liability exceed the fees paid under this Agreement, whether in contract, tort or otherwise.

5.2 The Client acknowledges that Company does not guarantee any particular result or outcome from the Services and is not responsible for any lost profits, loss of use, business interruption, costs of procurement of substitute goods or services, or for any indirect, special, incidental, multiple, exemplary, punitive, or consequential damages.

5.3 The Client hereby indemnifies, saves, and holds harmless the Company, its affiliates, agents and independent contractors for any liabilities, damages, losses, costs, or expenses arising out of any claim, demand, or action related to the Services provided under this Agreement.

6. CONFIDENTIALITY & USE OF PERSONAL INFORMATION                                                   

6.1 The Company agrees to keep all conversations and information with the Client private and confidential except in very rare circumstances where the Company is legally required to disclose. No personal ideas, information or thoughts expressed will be shared with anyone except with explicit permission from the Client or in the case of subcontracting by the Company.

6.2 We use your personal information to supply copywriting or consulting services to you and process your payment information.

6.2 For more information on how we process personal information, up-to-date info can be found in our Privacy Policy. By agreeing to our Terms & Services, you also acknowledge and agree to our Privacy Policy.


This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, and the parties agree that any dispute of any sort that might arise from this Agreement shall be commenced in Ontario, Canada.


You understand and acknowledge that you are entering into these Terms & Conditions with the Company and no other individual, successor, representative or assignee has any rights under this Agreement.


This Agreement constitutes the final and entire agreement between the parties with respect to its subject matter, and supersedes any and all prior and contemporaneous agreements, representations, and or understandings, whether written or oral, between the parties. No amendment, change, or modification of this Agreement shall be valid unless in writing and signed by both parties. If any term, provision, covenant, or condition of this Agreement shall be found to be illegal or otherwise unenforceable, this finding shall not invalidate the whole of the Agreement. Rather, the remainder of the Agreement shall remain in full force and effect, and the offending provision shall be deemed modified or stricken to the extent necessary to render such provision or the rest of the Agreement enforceable.